Terms & Pricing
We accept cash, checks,
Visa, MasterCard, Discover & Amex
PRICING OVERVIEW
Visiting Geeks charges consist of two parts: A per-call
Service Visit Fee and a quarter-hour rate for work performed.
Residential & Home-based Business Customer: Customer agrees to pay a residential service labor charge per quarter hour of $24.50. The minimum charge for a residential service call is $98, plus parts. (service visit fee + half-hour minimum service labor charge).
Commercial Customer with 9 or less computers: Customer agrees to pay a commercial service labor charge per quarter hour of $30. The minimum charge for a commercial service call is $169, plus parts. (service visit fee + one-hour minimum service labor charge).
Commercial Customer with 10 or more computers/servers: Customer agrees to pay a commercial service labor charge per quarter hour of $33.00. The minimum charge for a commercial service call is $181, plus parts. (service visit fee + one-hour minimum service labor charge).
Commercial firewalls, complex wireless & security services billed at $165 per hour and implemented by a principal security engineer.
DROP OFFS
Customers who bring their computers to our service
repair center in Merrimac, Mass. are charged a
minimum $60 diagnostic fee, which includes the first
15 minutes of repair. Additional work is billed in
quarter hour increments of $24.50, plus parts.
Repairs left more than 10 days from completion will
be charged a $20 per day storage fee and discarded
after 30 days.
NEWBURYPORT CHAMBER MEMBERS - We offer a
one-time 10% discount to all Newburyport Chamber
Members. We confirm your membership at the time of
visit with the chamber's membership Web site
listing.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++
The following agreement must be signed before any work begins.
Visiting Geeks, LLC – Service, Payment, Terms and Release of Liability
FEES
Customer agrees to the following terms for services
rendered by Visiting Geeks, LLC. Rates may change
without notice. Payment is due at completion of
visit. We do not provide phone support. Customer
agrees to pay a service visit fee of $49 for
Visiting Geeks to provide on site computer services
at customer’s home or office. There is a $25
return check fee.
Residential & Home-based Business Customer: Customer agrees to pay a residential service labor charge per quarter hour of $24.50. The minimum charge for a residential service call is $98, plus parts. (service visit fee + half-hour minimum service labor charge).
Commercial Customer with 9 or less computers: Customer agrees to pay a commercial service labor charge per quarter hour of $30. The minimum charge for a commercial service call is $169, plus parts. (service visit fee + one-hour minimum service labor charge).
Commercial Customer with 10 or more computers/servers: Customer agrees to pay a commercial service labor charge per quarter hour of $33.00. The minimum charge for a commercial service call is $181, plus parts. (service visit fee + one-hour minimum service labor charge).
Commercial firewalls, complex wireless & security services billed at $165 per hour and implemented by a principal security engineer.
DROP OFFS
Customers who bring their computers to our service
repair center are charged a minimum $60 diagnostic
fee, which includes the first 15 minutes of repair.
Additional work is billed in quarter hour increments
of $24.50, plus parts. Repairs left more than 10
days from completion will be charged a $20 per day
storage fee and discarded after 30 days.
Business Hours
Monday through Friday 8 a.m. to 6 p.m., Saturday 8
a.m. to 2 p.m., excluding holidays. All other hours
are considered emergency hours and billed at higher
rates.
OTHER TERMS
Customer understands they’re solely responsible for
their data and for backing up their data prior to
any work performed by Visiting Geeks. Visiting Geeks
strongly encourages customers to back up their data
daily. A backup is not considered complete until the
customer restores the data and tests that data
successfully.
Customer acknowledges his/her responsibility to provide safe and clear passage to computer equipment to avoid incidental damages, including damage to walls, desks, etc. Customer acknowledges Visiting Geeks may need to move fixtures, drill holes, etc. to gain access to provide computer services. Customer acknowledges there is potential for loss or damage.
Customer gives Visiting Geeks and its representatives permission to work on customer’s computer including installing/removing software and hardware, manipulating the operating system, deleting viruses, etc. Customer understands they’re solely responsible for any licensing agreements between themselves and software/hardware vendors/manufacturers, and that Visiting Geeks may refuse to install software if customer can’t show ownership.
Customer agrees they will not solicit work from any of Visiting Geeks contractors or employees for computer related services, without the prior approval of Visiting Geeks. This agreement shall remain in force for one year, beginning with the date of customer’s last completed service with Visiting Geeks. This agreement includes all geographic locations where Visiting Geeks customers reside.
If at any point the customer refuses to pay or has an outstanding balance, Visiting Geeks reserves the right to stop work until payment is received for all work performed and expenses incurred.
RELEASE OF LIABILITY
The customer agrees to release and hold harmless
Visiting Geeks and its representatives from all
liability customer may suffer for damage or loss as
well as any material or financial damage or loss
including, but not limited to, loss of data,
non-functioning computers, peripherals, software,
hardware, that may result from the actions of
Visiting Geeks and its representatives. The laws of
the Commonwealth of Massachusetts shall govern this
contract. Any dispute concerning this agreement
shall be heard within the Commonwealth of
Massachusetts.
By signing below, customer understands and agrees to the terms of this Service Payment Terms and Release of Liability Form.
______________________________
Customer Signature
___________________
Date
______________________________________________________
Customer Address – Street, City, State, Zip
Visiting Geeks, LLC - 39 Bear Hill Road, Merrimac,
MA 01860
978.346.4087 www.VisitingGeeks.com